Therapy, from the comfort of your own home.
You don't need to live near Balwyn North to access our support. Our online therapy sessions make it easy to connect with our psychologists and dieticians from the comfort and privacy of your own home. Whether you're living regionally, managing a busy schedule, or simply feel more comfortable in your own space, Telehealth offers a flexible and convenient way to prioritise your wellbeing.
We offer both video and phone appointments, so you can choose the option that feels best for you. All you need is a quiet spot at home and a good internet connection (or just a phone line), and we'll take care of the rest. It's therapy that fits your life, no matter where you are.
Medicare rebates apply to telehealth psychology sessions in the same way as in-person. With a valid Mental Health Care Plan from your GP, you can access up to 10 subsidised sessions per calendar year.
Sessions are held via a HIPAA-compliant, end-to-end encrypted video platform. No downloads required. Your psychologist sends you a link, you click it, and you're in.
The same registered psychologists. The same evidence-based therapies. The same Medicare rebates. The only difference is you don't have to leave your home.
Telehealth often allows for greater flexibility in scheduling, including earlier mornings and later afternoons that suit your work or family commitments.
Telehealth works well for most presentations. Here's a guide to help you decide.
Find it difficult to attend appointments in person due to distance, mobility, or caring responsibilities
Experience anxiety that makes leaving the house challenging
Have a busy schedule and value the flexibility of attending from work or home
Are working with anxiety, depression, grief, stress, relationship issues, or life transitions
Want to continue therapy when travelling, relocating, or living regionally
Simply prefer the comfort and privacy of your own environment
Are working through trauma using body-based or somatic methods that benefit from physical presence
Don't have access to a reliably private, quiet space at home
Are a young child under 8. In-person play-based approaches tend to work better
Experience significant technology anxiety or connectivity issues
Are in a mental health crisis. In-person or phone crisis support is more appropriate
Not sure? We'll discuss what's most suitable for you when you book. Many clients also mix in-person and online sessions depending on their week.
A strong internet connect is an important component of setting up as this will ensure an uninterrupted session. Reset your modem by turning the power off, waiting one minute and then turning the power back on. Close other tabs/windows on your computer to prevent any buffering. Choose a location close to your internet modem/router.
Choose a private location where you will not be overheard or interrupted.
Lighting should be aimed toward the front of you. Avoid sitting with a window or other source of light behind you.
This improves the overall sound quality and prevents a distracting "echo" caused when one person can hear them-self on the other's computer speaker.
Make sure your camera is eye-level and that your face is fully visible on the screen.
Telehealth psychology has been extensively studied, particularly following its rapid expansion during the COVID-19 pandemic. The research consistently shows that for most presentations, online therapy is equally effective as in-person therapy.
Studies on CBT, ACT, trauma-focused therapy, and depression treatment delivered via video have demonstrated comparable outcomes to face-to-face delivery, with the added advantage of improved access and reduced barriers to engagement.
At Pre-Emptive Healthcare, we've been delivering telehealth sessions since 2020 and have developed strong practices to ensure the quality and safety of online sessions.
of clients report equal or greater satisfaction with telehealth compared to in-person therapy (various studies, 2020–2024)
CBT delivered via video shows equivalent outcomes to face-to-face delivery for anxiety and depression, consistently supported by meta-analyses
Telehealth significantly increases access to care, particularly for people in regional areas, those with mobility limitations, or those with anxiety about attending in person
Book directly online, or call us. We'll confirm your telehealth session and send everything you need before your appointment.
Book an AppointmentOr call 03 9989 3380, Monday to Thursday 8:30am–6pm, Friday 8:30am–5pm.