How to prepare for your online therapy session
Your clinician will send you an e-mail prior to your appointment time on the day of your appointment. The e-mail will contain a link which will connect you to a virtual waiting room. This is where the clinician will join and connect with you. Please know that no app or download is required and the connection is secure and encrypted. We kindly ask that you use a device with a camera and microphone. Most phones, tablets and notebooks are suitable.
Step 1: Check your connection
- A strong internet connect is an important component of setting up as this will ensure an uninterrupted session
- Reset your modem by turning the power off, waiting one minute and then turning the power back on
- Close other tabs/windows on your computer to prevent any buffering
- Choose a location close to your internet modem/router
Step 2: Choose a Private Location
- Choose a private location where you will not be overheard or interrupted
Step 3 - Adjust the Lighting
- Lighting should be aimed toward the front of you. Avoid sitting with a window or other source of light behind you.
Step 4: Connect Bluetooth Earbuds or a Microphone Headset
- This improves the overall sound quality and prevents a distracting “echo” caused when one person can hear them-self on the other’s computer speaker.
Step 5: Position your Camera
- Make sure your camera is eye-level and that your face is fully visible on the screen.
